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Martlesham Heath Surgery
Ordering Prescriptions
To request a repeat prescription, please follow the guidelines below and choose the right option for you. Please allow 72 hours (three working days), excluding bank holidays, for your prescription request to be processed. We do not accept repeat prescription requests over the phone.
Use the NHS App
Martlesham Heath Surgery would like to invite you to use The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.
Order Online with SystmOnline
You can order your repeat prescription online using SystmOnline
You can order your repeat prescription online using SystmOnline.
The simplest and quickest way to order your repeat medication is by using SystmOnline which links directly to your Prescription record at the Practice.

Anima
You can order your prescription via Anima
If you do not have a SystmOnline account, you can still order your prescriptions via Anima.
Your Local Pharmacy
Pharmacies offer a prescription collection service from our Practice

Pharmacy Ordering / Collection Service
Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.
In Person
You can order in person by returning the right-hand half of a previous prescription for the required medications
Alternatively, you can submit a handwritten request. You may also write out an order for someone else, providing you include the patient’s name and date of birth and requested medication.
By Post
You can post your prescription slip or written request to us at the Practice
You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.
Further Information
Dispensing Your Prescription
Eligibility
Our dispensary service is available to patients who live more than 1 mile from their nearest pharmacy, typically in rural locations. If you qualify, we can dispense your prescriptions directly to you.
How to Request and Collect Prescriptions
You can request your prescription by contacting the practice through the usual ordering channels > Ordering Prescriptions
Once your prescription is ready, you can:
- Collect your medication from our dispensary, this is usually within 3 working days of your request.
- We may also be able to offer you a delivery service - information is available through contacting the Dispensary Team at the practice > Contact us
If you change your mind in the future we are able to amend how your prescriptions are processed at any stage:
- You can ask us to send your prescription electronically to one of the local pharmacies that receive prescriptions from us daily, for example: Martlesham Pharmacy, Martlesham Tesco, Boots Woodbridge, Boots Ipswich, or Kesgrave Pharmacy.
Using the Electronic Prescription Service (EPS), we securely transmit your prescription directly to your chosen pharmacy, simplifying the process and allowing you to collect your medications at your convenience.
We process all prescription charges in accordance with the current NHS pricing structure. For more information, please visit the NHS prescription charges page.
Prescription charge payments can be made at Reception on collection of your medication, we accept card payments only.
Dispensary Opening Hours
Our dispensary is located within the practice itself and open for collection:
Monday to Friday: 9:00 am – 5:00 pm
Saturday & Sunday: CLOSED
Please contact us during these hours if you have any questions.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Medication Changes
As you are probably aware, there is a lot going on in the NHS at the moment, with a great deal of change still to come over the next couple of years. At present all GP surgeries are being asked to make changes to some of the medication that we prescribe.
This may be because the drug is no longer licensed; clinically proven that an alternative is better or carries a much higher risk of medical complications. Therefore you may find that something you have been taking for a while is either being changed to an alternative drug or no longer available on prescription – which would mean you would have to purchase it from your local pharmacy.
We aim to offer the best possible service to our patients with the highest clinical care and would ask that you support us through these difficult and changing times.