Ordering Prescriptions

To request a repeat prescription, please follow the guidelines below and choose the right option for you. Please allow 72 hours (three working days), excluding bank holidays, for your prescription request to be processed.  We do not accept repeat prescription requests over the phone.

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Use the NHS App

Martlesham Heath Surgery would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.

Download the NHS App

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Order Online with SystmOnline

You can order your repeat prescription online using SystmOnline

SystmOnline Logo

You can order your repeat prescription online using SystmOnline.

The simplest and quickest way to order your repeat medication is by using SystmOnline which links directly to your Prescription record at the Practice.

Order Online

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askmyGP

You can order your prescription via askmyGP

If you do not have a SystmOnline account, you can still order your repeat prescription via askmyGP

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Your Local Pharmacy

Pharmacies offer a prescription collection service from our Practice

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Pharmacy Ordering / Collection Service

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

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In Person

You can order in person by returning the right-hand half of a previous prescription for the required medications

Alternatively,  you can submit a handwritten request. You may also write out an order for someone else, providing you include the patient’s name and date of birth and requested medication.

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By Post

You can post your prescription slip or written request to us at the Practice

You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.

Further Information


Dispensing Your Prescription

If you live more than 1 mile from a pharmacy, we will dispense your prescription for you (unless you tell us not to) so that you can collect your medication from us in 3 working days. This should save you time and travel compared to the alternatives of collecting your prescription or having it sent to another pharmacy.

We can also send your prescription to you or to local pharmacies: 

Martlesham Pharmacy, Martlesham Tesco, Boots Woodbridge, Boots Ipswich and Kesgrave Pharmacy collect prescriptions from us each day. If you tell us that you want them to dispense your prescription, we will make sure that they receive it 3 working days after your request. 

We can post prescriptions to Boots in Woodbridge if you give us a stamped addressed envelope with your request. We will post the prescription within 3 working days of receiving your request, but you need to allow time for it to reach Boots through the post. 

We can post prescriptions to your home if you give us a stamped addressed envelope with your request. We will post the prescription within 3 working days of receiving your request.


Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.


Medication Changes

As you are probably aware, there is a lot going on in the NHS at the moment, with a great deal of change still to come over the next couple of years. At present all GP surgeries are being asked to make changes to some of the medication that we prescribe. 

This may be because the drug is no longer licensed; clinically proven that an alternative is better or carries a much higher risk of medical complications. Therefore you may find that something you have been taking for a while is either being changed to an alternative drug or no longer available on prescription – which would mean you would have to purchase it from your local pharmacy.   

We aim to offer the best possible service to our patients with the highest clinical care and would ask that you support us through these difficult and changing times.