How To Book An Appointment
Appointments are only bookable on the day and will be dealt with via a telephone consultation in the first instance.
Do I Need An Appointment?
Many conditions can be dealt with without the need to see your GP.
Patients can refer themselves to services for conditions such as; back, neck, shoulder and joint pain, mental health and anxiety, smoking cessation, weight management and healthy lifestyle advise without having to see a GP first.
Please click on the link below for information regarding self-referral options for your mental & physical Health and Well-being.
Who to see?
Please make a selection to reveal who's best to deal with your condition.
Other Useful Numbers
- Arthritis Care (Helpline): 0808-8004050
- Blind – Ipswich Society: 01473-219712
- Citizens Advice Ipswich: 03003-301151
- Motor Neurone Disease: 01359-241084
- Samaritans: 01473-21113
- Stroke Club Ipswich: 01473-743934
- Suffolk Carers: 01473-835400
- Mobility Aids Loans: 01473-219261
- Support At Home: 01473-702485
- Support in Emergencies: 01473-344924
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Book a Routine Appointment
Routine appointments are released up to one week in advance and are for non-urgent matters.
Half of these appointments are released on Friday afternoon after 6.30pm for booking on the automated telephone system and SystmOne online. The other half of these appointments are released on Monday morning at 8am for booking on the telephone through reception.
Ways to book:
Urgent Same Day Appointments
Urgent on-the-day appointments are released each day at 8am for booking on the telephone through reception.
These appointments are for urgent matters that need to be seen that day. You may find that if you call for an on the day appointment that you may be first triaged by an experienced Advanced Nurse Practitioner. The Advanced Nurse Practitioner will be able to book patients in to see a GP or suitable clinician on the same day if this is required.
GP/Nurse Practitioner Follow Up Appointments
These appointments are booked at the request of the GP or Nurse Practitioner when they wish a patient to return for a follow up visit.
Please ensure you remember to attend your follow-up appointment.
GP+ appointments are also available to book through the GP surgery via reception.
There are appointments available with various clinicians such as GP’s, Advanced Nurse Practitioners, Practice Nurses and Physiotherapists. The GP+ service release their ‘on the day’ evening appointments at 12pm each day, available to book via reception. They also run a weekly and weekend appointment system which can be booked through the surgery up to a week in advance.
Our nurse practitioners work closely with the doctors and can make referrals and prescribe as the doctors do
Appointments are best used for straightforward medical problems which are unlikely to require follow up. Examples of the types of problems they are experts in dealing with are:
- Earache/ear problems
- Sore throats/tonsillitis
- Sinus problems
- Chest infections
- Asthma flare up
- Chronic obstructive pulmonary disease flare up
- Temperature symptoms
- Urinary infections
- Acute diarrhoea & vomiting
- Skin infections and related conditions
- Vaginal discharge
- Joint problems/spinal injuries
- Minor injuries
- Back pain
- Anxiety & stress related symptoms
- All contraception issues
- Termination requests
Practice Nurse / Midwife / Mental Health Link Worker Appointments
These types of appointments are available to book up to 6 weeks in advance and are only available for telephone booking via reception.
This is to ensure they are booked with the correct clinician.
The practice is able to treat basic minor injuries between 8.00am and 6.30pm.
At any other time you can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
Please note the Accident & Emergency Department at Ipswich Hospital should only be used for serious injuries only.
Accident and Emergency departments are designed to treat accidents and emergencies only; we can treat minor injuries that patients cannot manage themselves.
- Cuts, grazes and lacerations
- Minor eye infections, foreign bodies and scratches
- Infected wounds
- Minor scalds and burns
- Sprains and Strains
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Registering for Online Services
You can now choose to sign up for SystmOnline to use the internet to book GP appointments, request prescriptions for regular medications and look at your medical record online. This may help you to manage your medical conditions and you can even access it abroad should you require medical treatment on holiday.
Anyone over the age of 16 can apply and proxy applications can be made by relatives looking after patients who do not have mental capacity.
You will be given login details and you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
If you would like to sign up for Online Patient Services, you will be able to:
- Make an appointment
- Order your repeat prescriptions
- Cancel an appointment
- Change your contact details
- Review your medications and known allergies
We will need to check your photo ID and proof of address as part of the application process as you will be able to see detailed confidential information from your medical record. The practice must ensure that access is only being granted to yourself or your authorised proxy.
When applying for online services please ensure photo ID and proof of address is presented at the practice within 2 weeks of application.
Text Message Reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like to opt-out of any future contact via text messaging, then please contact reception.
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