THE NHS FRIENDS AND FAMILY TEST
The NHS wants you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately you are helping us to make changes that will ensure we can offer the best possible care.
If you’d prefer to give your comments anonymously, then please do so. If you leave your contact details then we might get in touch, to talk to you about your feedback so we can better understand your views.
Please download a copy of the form here, complete it and send it to the surgery.
AGED OVER 75?
If you are aged over 75 years, you should have received a letter from us indicating your nominated GP. However, you can still continue to see whoever you wish as all the medical records are centrally held, it simply means that a particular GP will be taking responsibility for your overall care.
ADMISSION AVOIDANCE SCHEME
If you are frail or suffer from a condition that may result in you having an unplanned admission into hospital, the Government have asked us to write to you and offer you additional support. If you have received a letter from us please sign and return the attached slip indicating if you would be interested in this scheme or not. If you say YES you will be contacted and an appointment made for you and a clinician to write your personalised care plan, which means we will keep an extra special eye on you. Don’t worry it will all be explained in the consultation.
OPT OUT INFORMATION
Confidential information from your medical records can be used by the NHS to improve the services offered. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. You have a choice, if you are happy for your information to be used in this way you do not need to do anything however if you have concerns and wish to opt out you should speak to practice staff. For more information go to www.nhs.uk/caredata.
CHANGES TO YOUR ADDRESS
If you have recently moved or changed your contact number it is important that you let us know. In the future we are hoping to install a system whereby we can send text reminders for appointments and it would be very useful if you could supply us with your mobile contact number as well.
As you are probably aware, there is a lot going on in the NHS at the moment, with a great deal of change still to come over the next couple of years. At present all GP surgeries are being asked to make changes to some of the medication that we prescribe. This may be because the drug is no longer licensed; clinically proven that an alternative is better or carries a much higher risk of medical complications. Therefore you may find that something you have been taking for a while is either being changed to an alternative drug or no longer available on prescription – which would mean you would have to purchase it from your local pharmacy. We aim to offer the best possible service to our patients with the highest clinical care and would ask that you support us through these difficult and changing times. If you wish to discuss the matter please feel free to contact Lynne Marsh, Practice Manager.
INVITATION TO ATTEND FOR A HEALTH CHECK
If you have been invited for any Health Checks recently and have not yet attended, your repeat medications related to that check may not be re-issued. If you have been invited please book your check now!
SELF REFERRAL TO PHYSIOTHERAPY
The way to get an appointment to see a physiotherapist has changed. This means you do not have to visit your GP first. Physiotherapy can be particularly beneficial if you are suffering from: Low back pain, neck pain, recent injuries, strains and sprains, joint and muscle pain. To find out more go to www.ahpsuffolk.co.uk
TEXT MESSAGES AND E-MAIL
If you would like to receive a text to remind you of your appointment(s) or information by email, please send details of your mobile number and/or e-mail address to lynne.marsh@firstname.lastname@example.org
Feeling down? Stressed Out? Overwhelmed? Anxious
If you want to learn new ways to cope with the Suffolk Wellbeing Service at www.readytochange.org.uk
NEW SERVICES – WATCH THIS SPACE
The practice fully intends to introduce the following new services by 31st March 2015